Wish to return something?

No worries! We’re here to make it easy for you. If you’re not thrilled with your purchase, you can exchange it, get a refund, or receive store credit. Here’s how it works:

Is my order eligible for free returns?

Currently, our spandex and amateur boxing competition collections are eligible for free returns for 30 days from the date of purchase.

We’re striving to expand this benefit to more of our products soon. While we work towards this, we greatly appreciate your patience and support.

How do I process my free return?

To initiate a return, log in to your Unbroken account by clicking the profile icon in the store’s navigation or visiting account.unbroken.com.au.

Step 1: Log in to your account:

• In the email field, enter your email address, and then click continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

Step 2: Select the order that contains the items you wish to return.

Step 3: Choose the item(s) you want to return if your order contains multiple items.

Step 4: Provide a reason for the return and add any necessary notes.

Step 5: Click request return.

Once your return is approved, you’ll receive an email with shipping instructions and a return label if shipping is required. Simply attach the label to your parcel and send it back to us. We’ll process your refund once we receive the returned item.

How do I lodge a return for all products ineligible for free returns?

Please fill out our Returns Form accurately and legibly. Without it, identifying your order may be delayed.

Send the completed form and item(s) to:

Unbroken
4/77 Fitzwilliam Road,
Vaucluse NSW 2030,
Australia

What are your requirements for processing returns, exchanges or store credits?

To qualify for a refund, exchange, or store credit, ensure your item(s) are:

• Unworn, in original packaging, and in perfect condition.
• Unwashed and unaltered, with original tags still attached.
• Returned within 30 days of the purchase date.

All items are thoroughly inspected. Items with animal or human hair will not be accepted. Additionally, we cannot accept returns on underwear or socks for hygiene reasons.

What is your exchange policy?

Exchanges are available to Australian shoppers only and are subject to availability. We’ll exchange for new item(s) of equal or lesser value.

Do I need to pay for return postage?

For all items not eligible for free returns:

• You’ll be responsible for covering the cost of return postage.
• We recommend using a tracked postal service for added security.
• Please ensure your return is securely packaged to prevent damage during transit.

With a tracked service, you can monitor the progress of your return to ensure it reaches us safely.

How long will my return, exchange, store credit, or refund take?

• Returns may take 2–3 business days.
• Exchanges may take 3–7 business days.
• Store credits are issued promptly upon finalisation.
• Refunds may take 3–7 business days to reflect in your bank account.

Can I return items I purchased on sale?

Sale items can be returned for store credit equivalent to the original purchase value.

What do I do if my item(s) is faulty or incorrect?

Contact us with a description and photo of the issue. We’ll replace the item if possible; otherwise, we offer a full refund or store credit.

Fill out all necessary fields on the back of this form, adding a detailed description in the comments. Please contact us before returning it so we can arrange postage. If the mistake is on our end, we’ll cover the return and resend costs.

Can I get a refund on orders paid via pay-later services?

Orders paid via any Pay-Later services at full price are eligible for a full refund.